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I have dealt with most of the people at this practice for years so when Dr. Shim bought it, I continued, with the expectation that if I did like him, I would leave. Didn’t happen as I found Dr. Shim to be a very good dentist, with a good “bedside manner”. I would absolutely recommend this dental practice to anyone looking for a new dentist. Oh, and my hygienist is absolutely The Best. – Maryanne R.

I suffer from extreme anxiety. I’ve been to every dentist from this side of Massachusetts to our coast. Dr. Wayne Shim and his staff are the first practice that has taught me how to take care of my teeth and what needs to be done with my teeth; in a way where I can handle my anxiety and my health. I laugh when doctors offer gas or a prescription for anxiety. I’m already on it all, but they can refer me where I need to go for actual surgery, but they have made me comfortable enough to handle my dental work where I know I’m in good hands and need nothing because they’re that good.. I wouldn’t just recommend my mother I’d recommend every person reading this to call this office. – Shanon M.

I went in for an overall visit and cleaning and I have to say Marie and Rayna were the kindest most professional people! They both were so pleasant and made me feel super comfortable and Dr. Shim was very sweet and informative. Thank you all for all that you do!

-Bianca J.

I am totally happy with the dental care I have received from Dr. Wayne Shim. I would recommend his practice on this basis alone. This is a shout-out for how much Dr. Shim and his staff helped me navigate an insurance issue with Delta Dental. They had to jump through countless paperwork hoops and they were incredibly patient for almost a year before the issue was resolved. Dr. Shim and his office went above and beyond the call of duty. I truly appreciate their help and support. – Susan R.

Everyone is very professional in the office. Rayna is very good, ready to answer any questions, careful to check how the cleaning is going for me. Visits are always quick and easy. – Robert W.

I’ve had the pleasure of working with Dr Shim in a previous office .. He is the most sincere and caring dentist you’ll ever meet .. We all miss him terribly and so does his patients .. He’s the most honest and caring person..  – Laurie T.

Everything and everyone at Dr. Shim’s office exudes calm and comfort. They have thoughtfully put into place CDC protocols for added safety without disrupting the professional, clean, patient-centered feeling that I appreciate..  – Julia C.

Yesterday I brought my two year old son to the dentist for the first time ever. They were very patient and took things slow so he wouldn’t get scared. They had a toy dinosaur to explain everything they were going to do with my sons teeth. He had a great time! -Anonymous

Wayne and everyone there is absolutely awesome. Super fast, skilled, and very comforting. I personally had awful childhood experiences with dentists and had a very hard time seeing one. These amazing people made me feel so calm that I was able to enjoy my visit, even through a very large filling that I knew needed doing. Wayne was able to save my tooth! On that day, he (and staff) were my Heroes. – Avery L.

Excellent service Excellent hygienist Always on time – Ellen D.

As the pandemic restrictions have eased, it was time to have a dental check-up, and was I happy to see everyone at Dr. Shim’s office. While new guidelines did not allow for the traditional cleaning, the hygienist did a great job using older techniques, and Dr. Shim stopped by to evaluate my teeth. I travel 55 miles to go the dr. Shim’s office. He previously worked in my town, then moved to Northampton to take over a practice there. I was always super pleased with his skills and honesty. When he tells me a procedure should be done, I’m confident in his decision, and not inflating my dental needs. Takes me an hour and 15 minutes to travel each way, but well worth the time – William B.

Always kind AND gentle, willing to wait and watch if I am reluctant to undertake something, but also give me straight answers. A great team! – Leslie D. 

Dr. Shim is the best dentist I’ve ever been to. It took me forever to find an office that was gentle on my teeth. From the moment you walk through the door, the entire staff is friendly and helpful. I have been recommending this office to everyone. I look forward to going to the dentist with this group! – Tracy B. 

Dr. Shim is very gentle, patient, and good at explaining procedures. The hygienists at his practice are fantastic, I felt very relaxed when I had a tooth filled, and that’s not my usual reaction to a dental appointment! – Anonymous


I have been a patient for several years. The care given by the entire staff is exemplary. – Joan J.
I’m satisfied with the work Dr. Shim has done in the short time he’s been my dentist. Now, Frieda. She’s the best! I like Anita, too. Nice people and competent. – Sherrill R.
The team of folks within this office are fantastic. My experience here has always been great. – Anonymous 

1. Never have to wait. 2. Dr. Shim and staff are highly professional, caring – you feel you’re in good hands- they really care for your teeth! 3. I can ask questions— and they are always answered. 4. My hygienist Shelby is tops. – James S.

My mother raised me with a focus on dental hygiene. Our bathrooms were always filled with toothbrushes, backup toothbrushes, and loads of floss😁 With this, I’ve met and experienced many dentists throughout my life. As a new client at Dr. Shim’s, I felt immediately welcomed, heard, and cared for with professionalism and confidence. What I shared with my husband when I returned from my appointment was, “you know when you get a haircut, and you can tell immediately that this person knows what they’re doing? Well, that’s how I felt with Dr. Shim.” Except in this case, my teeth felt brilliant – Elizabeth G.

I just had a comprehensive dental cleaning with one of the hygienists, Frieda, at Dr. Shim’s office. She reviewed my medical history, was attentive to tooth and gum sensitivity during the cleaning and did a very thorough cleaning using both ultrasonic cleaner and hand scaling. Thanks Freida for taking good care of my teeth. – Joanne G.
Staff is always pleasant and easy going. They were attentive to any needs during my procedure and made sure I was informed of what was going to happen and how they were going to attain the results desired. – Anonymous
Dr. Shim is very gentle and great at what he does. Shelby is wonderful and fun to have work on your teeth. Great place to go!
– Anonymous
My fiancee Carol and I travel an hour to see Dr. Shim, and it’s well worth the drive!! Why?? Dr. Shim and his staff go above and beyond to make sure that you are comfortable and extremely satisfied with your experience and care. Dr. Shim is very patient and sincerely cares about his patients and staff. And the staff… its impressive how they all work so well together! We highly recommend Dr. Shim and his staff for all your dental needs!  – Rinaldo & Carol
My hygienist, Frieda, is a gem. Conscientious, skilled, and warm in equal measure – Anonymous
I always have a great visit with Shelby. She is very knowledgeable, thorough and personable. Thanks! – Cynthia J.
My experience getting a new crown was exceptional. The staff at this dental office are warm and competent. Dr. Shim is soft spoken and focused on doing the best possible work. I love watching his working relationship with his assistant. They are a great team.
– Margaret M.
This office is the best by far, don’t waste our time somewhere else, try Dr. Shim!!! – Anonymous
Loved it.!!! Everyone was very friendly, caring made me feel very comfortable. Highly recommended – Sacha D.
Dr Shim does a great job giving you options and does an excellent job with the work – Leeann P.
Anita, Mary, and Dr. Shim were amazing. I am a long time baby when it comes to the dentist. I felt very comfortable as soon as I walked in the door. I am very grateful. I have a long road ahead of me, but it’s good to know I have Anita, Mary and Dr. Shim in my corner.
– Sarah C.
I’ve worked with Frieda forever and I like her a lot. I am a committed feminist so I purposefully choose women doctors, lawyers, accountants, and dentists when I can. I’ve developed a comfort level with Frieda and the office staff over time, so when Dr. Bonner retired, I decided to stay with the practice. So far Dr. Shim has proved satisfactory. – Anonymous
My visits with Shelby are always positive. She is very attentive to making me comfortable. She is the best hygienist! Dr. Shim did a superb job in filling a tooth that was in need of a crown. The tooth is still going strong with the pin and filling. I highly recommend him.
– Carol M.